Resources

Guides, tools, and information to help you manage receivables and understand the collection process.

Knowledge center

Everything You Need to Know About Commercial Collections

Whether you're placing your first account or managing a large receivables portfolio, our resource library gives you the knowledge to make informed decisions and maximize recovery.

Getting Started

How to Place an Account

A step-by-step walkthrough of our online placement process — from submitting your first account to tracking its progress.

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Pricing

Understanding Contingency Fees

Learn how our no-recovery, no-fee model works, what percentage rates look like, and how to evaluate collection agency pricing.

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Education

Commercial vs. Consumer Collections

The key legal and practical differences between B2B and B2C debt collection — and why commercial collection requires a specialist.

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International

International Debt Recovery Guide

What to expect when pursuing a debtor in a foreign jurisdiction — timelines, legal considerations, and how we navigate cross-border collections.

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Oil & Gas

Oil & Gas Receivables Playbook

Industry-specific guidance for energy companies dealing with unpaid invoices, joint venture disputes, and large-balance recovery.

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Best Practices

When to Hire a Collection Agency

Signs that it's time to escalate from internal follow-up to professional collection — and how to make the transition smoothly.

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Common questions

Frequently Asked Questions

Have a Question Not Answered Here?

Our team is happy to answer any questions about the collection process, our services, or your specific situation.

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NOTICE:  THIS IS AN ATTEMPT TO COLLECT A DEBT AND ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE. THIS COMMUNICATION IS FROM A DEBT COLLECTOR.[view & download ↗]

NOTICE:  NELSON, COOPER & ORTIZ, LLC IS A BONDED AND REGISTERED COMMERCIAL COLLECTION FIRM — NOT A LAW FIRM. WE DO NOT IMPERSONATE ATTORNEYS OR MISREPRESENT OUR FIRM AS A LAW FIRM IN ANY CORRESPONDENCE OR COMMUNICATION. WE DO NOT PROVIDE LEGAL ADVICE.[view & download ↗]